Support

At Galactic Sweeps Casino, getting help is easy and personal. Our support team is available around the clock, every day of the year, so whether you’re checking a balance, confirming a transaction, or troubleshooting a game, someone’s ready to assist you.

Live chat for immediate answers

If you want a quick response, start a live chat. Most chats connect within a minute, and our agents can walk you through account issues, deposits with MasterCard or Visa, or gameplay questions in real time.

Email for detailed or document-based requests

Prefer email? Send a message to support@galacticsweepscasino.com and expect a reply within 24 hours, often sooner. Email is ideal for sending documents, requesting account verifications, or following up on a transaction where details need to be tracked.

Phone support and callback options

For complex issues that are easier to resolve by voice, request a callback through live chat or email and we’ll arrange a phone appointment. Callbacks are scheduled promptly, and our goal is to connect you within a few hours whenever possible.

Quick answers in the Help Center

Before contacting support, you may find an instant fix in our Help Center, which covers common topics like account setup, Gold Coins (GC) and Sweeps Coins (SC), deposits and withdrawals, promotions, and troubleshooting. Visit the Help Center to search FAQs and step-by-step guides that save time and get you back to playing.

Knowledgeable team focused on fast resolutions

Our agents are trained on account, payment, and gameplay issues, and they treat every question with patience and care. If an issue needs escalation, we’ll keep you informed at every step and follow up until it’s resolved.

We want you to feel comfortable reaching out — whether it’s a quick question in chat, a documented request by email, or a scheduled phone call. Contact us anytime; we’re here to help.